Refund Policy

We want you to be happy with what you buy. If something isn't right, get in touch and we'll do our best to fix it.

Asking for a refund

• You can ask for a full refund within 14 days of buying.
• Email support@goldstrikesimulations.com with the email on your account and what you bought.
• Refunds go back to the card you paid with. Your bank may take a few days to show it.

What happens after a refund

The product is removed from your account and its license key stops working.

Before you ask

Many problems can be fixed quickly. If the software isn't working, tell us what's happening and we'll help you get it running.

Payments through Polar

Our orders are processed by Polar, our Merchant of Record. In some cases Polar may also issue a refund directly under its own buyer terms.